Shipping policy

SHIPPING ADDRESS CHANGES 

For security reasons and fraud prevention, RalliTEK will not change the shipping address on an order that has already been placed. If the customer needs to change the shipping address, they MUST replace the order with the correct credentials and request their previous incorrect order be canceled. If this is done prior to shipping, the order cancellation fees will be voided and the customer's incorrect order will be fully refunded.

ORDERING PROCEDURE

RalliTEK fulfills orders on a first-come, first-served basis. When you order a product, your credit card is charged immediately and you will begin to receive status update notifications about your order as it is prepared by our staff. When package(s) ship on your order, you will be updated with tracking information. If you have questions or concerns regarding your order, please contact our Customer Service Dept at support@rallitek.com or call us at (503) 619.0055.

BACKORDERS

If the product you ordered is out of stock or backordered, you will be notified and given an estimated time of fulfillment. Some backordered items take 4-6 weeks for delivery. If you choose to cancel your order, it will not be subject to cancellation fees.

NON-DELIVERY AND REFUSED DELIVERY

Orders returned to RalliTEK by the shipping carrier as "Undeliverable" or "Refused" will be refunded to the customer after freight charges and a 25% restocking fee are applied. If the customer desires to have the product resent to a new or corrected address, the 25% restocking fee will be waived and the customer will be responsible for the additional freight charges.

REFUNDS ON SHIPPING CHARGES

RalliTEK does not refund shipping charges in either direction (unless an error was made in shipping by RalliTEK). Original shipping costs and/or any shipping costs on items received as part of a Free Shipping offer are non-refundable. If your order is returned and refunded, these costs will be deducted from the total amount of your refund.