Our goal is for you to be 100% satisfied with your purchased product. If you are not fully satisfied, however, please review the information below to assist you.
If you are unsure about an order you wish to place for ANY reason, please contact RalliTEK Customer Service BEFORE you finalize and submit your order. We have a great Customer Service team ready to help answer your questions or concerns and to insure you purchase the exact products you want and need.
We cannot stop an order after it has been placed and a 5% cancellation fee will apply to all orders once it has been submitted (prior to shipping). In addition, if you pay for your order with Affirm or Shop Pay Installments, a 10% cancellation fee will apply. This fee covers labor and material, merchant processing fees, and other costs associated with processing your order.
Once a shipping tracking number has been generated for your order, it will be subject to the terms and conditions of our Return Policy (see below).
*Strut assemblies are built according to your order specifications and are considered custom orders. Therefore, these CANNOT be canceled and/or returned without a 25% restocking fee.
If the product you ordered is out of stock or backordered, you will be notified and given an estimated time of fulfillment. Some backordered items take 4-6 weeks for delivery. If you choose to cancel your order, it will not be subject to cancellation fees.
DOMESTIC RETURN POLICY
All return requests must be approved by RalliTEK Customer Service. RalliTEK is not responsible for any products returned to our warehouse without prior approval. To start your return, please read our Return Policy below and then visit our Returns Center or call us at (503) 619.0055 for assistance.
- Items must be returned within 30 days from the date of receipt and are subject to a 25% restocking fee. No items may be returned after 30 days.
- Electronics have a NO RETURN policy. Please call our Customer Service Dept. to ensure fitment prior to purchasing.
- Items that are damaged and/or incorrect products received must be reported to RalliTEK within 10 days of receiving the shipment to be considered for a return.
- Items must be returned and received by RalliTEK in new, original condition and cannot be damaged, modified, or previously installed. Items that fail to meet these conditions will be ineligible for a refund. Upon request, items may be returned to the customer at their own expense.
- Customers will be responsible for the cost of shipping the items back to our warehouse. RalliTEK is not responsible for items damaged during return shipping. Please package your items well and consider purchasing insurance for large, heavy items that may be damaged in shipping.
- Once your items are received in our warehouse, they will be inspected and you will be notified of the status of your refund.
- Original shipping costs and/or any shipping costs on items received as part of a Free Shipping offer are non-refundable. These costs will be deducted from the total amount of your refund.
- Refunds will be issued within 5-7 business days to your original method of payment. If you prefer an in-store credit, please contact our Customer Service Dept. to assist you.
We will gladly exchange your product for other products listed on our website. Please review our Exchange Policy below:
- Customers must supply proof of purchase before an exchange is considered
- Customers are required to ship the original package at their own expense
- Items must be received by RalliTEK in new, original condition (including all supporting parts and manuals) and cannot be damaged, modified, or previously installed. Items that fail to meet these conditions will be ineligible for a refund. Upon request, items may be returned to the customer at their own expense.
- To start your exchange, visit our Returns Center or call us at (503) 619.0055 for assistance
INTERNATIONAL CANCELLATION AND RETURNS
Due to the complexities and costs associated with international shipments, all sales to international customers are final. RalliTEK does not offer returns or refunds for international orders or shipments.
NON-DELIVERY AND REFUSED DELIVERY
Orders returned to RalliTEK by the shipping carrier as "Undeliverable" or "Refused" will be refunded to the customer after freight charges and a 25% restocking fee are applied. If the customer desires to have the product resent to a new or corrected address, the 25% restocking fee will be waived and the customer will be responsible for the additional freight charges.
REFUNDS ON SHIPPING CHARGES
RalliTEK does not refund shipping charges in either direction (unless an error was made in shipping by RalliTEK). Original shipping costs and/or any shipping costs on items received as part of a Free Shipping offer are non-refundable. If your order is returned and refunded, these costs will be deducted from the total amount of your refund.
Visit our Warranty Page and/or call our Customer Service Department at (503) 619.0055 for more information and assistance on warranty claims.