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Shipping Policy

What is "Free BEST Way!" Shipping?

By default, RalliTEK's "Free BEST Way!" option utilizes UPS and FEDEX depending on the product size and weight. Smaller items generally ship UPS, while larger items ship FEDEX.

When is Adult Signature Applied to My Order?

Single items costing over $500 will sometimes have an adult signature and will require a signature upon receiving the package. Check your tracking number to see if your product requires an adult signature.

Shipment Cutoff Times

RalliTEK's daily pickup time for UPS and FEDEX packages is around 3pm PST. Depending on the selected carrier speed and RalliTEK's 48-hour processing window, it is RalliTEK's main shipping priority to have all shipments ready for pickup before these times each day.

Address Changes?

No. For security reasons, RalliTEK, will not change any addresses on an order that has already been placed. The customer MUST place the order again with their correct credentials and request that their incorrect order be canceled. As long as the order has not shipped, any cancellation fees will be voided and the customer's incorrect order will be fully refunded.

Will You Ship Internationally?

Sort of. RalliTEK accepts international orders for RalliTEK products only. International orders must be manually created by a RalliTEK employee (contact us to begin this process). Shipping and product costs will be paid by the customer through PayPal (for security reasons). After shipment, international orders will not be eligible for returns and all sales will be final.

Warranty & Returns

MANUFACTURER WARRANTIES (FOR NON-RALLITEK BRANDED PRODUCTS)


Non-RalliTEK branded products on RalliTEK.com are sold with the warranty applied directly from the manufacturer. These products do not have any written or implied warranties from RalliTEK. RalliTEK is not responsible for any product failure or failure due to installation or any other reason. The customer must contact the product brand manufacturer for any warranty details. All products sold on Rallitek.com are intended for off-road and/or race use only as suggested by the manufacturer and should be installed and set up by professional service centers only. Should a warranty claim arise, the customer and the manufacturer will handle all warranty issues directly.


There is no warranty on high-performance or race-related parts due to the nature of usage.


No payment or reimbursement shall be made for the installation, removal, transportation, or other charges. The remedies outlined in this instrument are exclusive and the liability of RalliTEK with respect to any sale shall not exceed the price of the product on which the liability is based.

EXCEPT AS STATED OTHERWISE IN THIS WARRANTY, RalliTEK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. RalliTEK shall not, in any case, be liable for special, incidental, consequential, indirect, or other similar damages arising from any breach of these warranties even if RalliTEK or its agent has been advised of the possibility of such damages. Any warranty that applies is governed by the laws of the State of Oregon.


RALLITEK BRANDED PRODUCTS LIFETIME WARRANTY


RalliTEK branded products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.


If a RalliTEK branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it at our discretion. This policy only covers original, unaltered, and unmodified materials and workmanship. This warranty does not cover damage caused by incorrect installation, accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.


For a warranty evaluation, please contact RalliTEK at 503-619-0055 or Support@RalliTEK.com to obtain a return authorization. Once this step has been completed, your product must be returned directly to: RalliTEK Warranty Department, 13339 NE Airport Way, Suite 500, Portland, OR 97230. All shipping to the Warranty Department must be pre-paid and insured. RalliTEK will not be liable for lost in-bound packages.


NOTE:

This warranty is only available within the United States or Canada.This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty does not cover products sold by RalliTEK that are not RalliTEK branded products.


The RalliTEK website sells RalliTEK branded discontinued, special make-up, and slightly blemished products at significant discounts as 'factory second' products. This warranty does not automatically cover products purchased as 'factory second'. RalliTEK reserves the right to determine if any warranty applies on a case by case basis for ‘factory second’ parts. If approved, the RalliTEK Warranty Department may repair 'factory second' products for a reasonable charge and applicable shipping charges.

BACKORDERS


If your item is not in stock at the time of your order, you will be notified and we will fulfill your order as soon as possible. Some items on backorder take 4-6 weeks for delivery. Cancellations at this time will not be subject to cancellation fees.


CANCELLATION & RETURNS


Orders cannot be canceled once tracking numbers have been generated. A generated tracking number is established as soon as the shipping vendor has processed the package in their parcel tracking system. Please refer to the automated email or make contact with a RalliTEK representative for assistance locating a tracking number. Strut assemblies cannot be canceled once the order is placed.


U.S. DOMESTIC CANCELLATIONS


Once you order a product, your credit card is charged immediately and you will begin to receive notifications about your shipment as it is prepared by our shipping staff. If you choose to cancel the order the same day we received it or after business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. Any order changes prior to your order being shipped must be discussed with a RalliTEK employee.

U.S. DOMESTIC RETURNS


If a product is ordered and not wanted, the unused, unopened item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. Items that are damaged and/or incorrect products received must be reported within 5 days of receiving the shipment to be considered for a return. No items will be returnable after 30 days.

INTERNATIONAL CANCELLATION & RETURNS


Due to the complexities and costs associated with international merchandise returns, all sales to our international customers are final. RalliTEK does not offer returns nor refunds for international addresses.

EXCHANGES


RalliTEK excepts exchanges, but RalliTEK must receive the original item in the very same condition it was sold to avoid additional fees. To request an exchange, customers must contact us by phone: 503-619-0055 or email: support@rallitek.com to receive approval and return instructions.


Terms for an Exchange:

Customers must supply proof-of-purchase for the item before an exchange is considered. Customers are required to ship the original package at their own expense. To avoid a restocking fee, exchange items must arrive at our facility with all supporting parts and manuals and in the same NEW (pristine and re-sellable) condition in which it was sold. Items received in any other condition other than described above will incur a 35% restocking fee.

NON-DELIVERY & REFUSED DELIVERY


Orders returned to RalliTEK by the shipping carrier as “Undeliverable” or “Refused” will be refunded to the customer after all freight charges and a 15% restocking fee are applied. If the customer desires to have the product resent to a new or corrected address, RalliTEK will charge the customer the additional freight charges and waive the 15% restocking fee.

REFUNDS ON SHIPPING CHARGES


RalliTEK does not refund shipping charges. In the event the product you ordered is sent or processed incorrectly by RalliTEK, we will accept the package back and credit any additional shipping costs incurred by the error. If necessary, RalliTEK will reship the item back to you.


In the event a customer-provided address conflicts with the freight carrier and their ability to deliver a package, the customer is fully responsible for the product and the order charges. This includes shipping attempts to PO boxes or other delivery addresses that are not supported by the freight carrier. Customers must ensure they select the appropriate shipping address during online checkout with RalliTEK.


Note: The refund amount on orders that qualify for Free Shipping will be reduced by the amount incurred to ship the product to the customer.

FAQs

SPONSORSHIPS

If you are interested in receiving sponsorship discounts (for RalliTEK branded items only), we request that you actively do the following activities:

Videos / Social Media Posts / Forum Posts / Etc

Before we approve a sponsorship discount, we require to see your dedication to the RalliTEK brand and your efforts to promote it. The activity level of your promotions will help us determine at what discount tier you qualify. Discounts range from 5% to 50% and sometimes more.

If you're interested in this process, we recommend you purchase a RalliTEK product at full price (you may want to buy a cheaper RalliTEK item for this step, or you may have already purchased a product already) and review the product using one of the methods mentioned above. Share your content with us and, at that point, we can discuss sponsorship discounts with you. Sponsorship discounts and any other arrangements between the parties will be decided by RalliTEK staff and is a per individual agreement. You help us, we help you! We appreciate your interest and look forward to working with you!

RalliTEK reserves the right, at any time, to reject sponsorship benefits to any individual for any reason.

Share your RalliTEK promoting activities at: info@rallitek.com

What is "Free BEST Way!" Shipping?

By default, RalliTEK's "Free BEST Way!" option utilizes UPS and FEDEX depending on the product size and weight. Smaller items generally ship UPS, while larger items ship FEDEX.

When is Adult Signature Applied to My Order?

Single items costing over $500 will sometimes have an adult signature and will require a signature upon receiving the package. See your tracking number to see if your product requires an adult signature.

Shipment Cutoff Times

RalliTEK's daily pickup time for UPS and FEDEX packages is around 3 pm PST. Depending on the selected carrier speed and RalliTEK's 48-hour processing window, it is RalliTEK's main shipping priority to have all shipments ready for pickup before these times each day.

Address Changes?

No. For security reasons, RalliTEK, and RalliTEK.com will not change any addresses on an order that has already been placed. The customer in question MUST replace the order again with their correct credentials, and request that their incorrect order is canceled. At this time, any cancellation fees will be voided and the customer's incorrect order will be fully refunded.

Will You Ship Internationally?

Sort of. RalliTEK accepts international orders for RalliTEK products only. International orders must be manually created by a RalliTEK employee (contact us to begin this process). Shipping and product costs will be paid by the customer through PayPal (for security reasons). After shipment, international orders will not be eligible for returns and all sales will be final.

Wholesale Accounts

If you are a business and want to take advantage of RalliTEK's wholesale prices, please send RalliTEK a copy of your business license and reseller's license to info@rallitek.com. Please also include your RalliTEK account info.