RalliTEK RMA Request
CANCELLATION & RETURNS
Orders cannot be canceled once tracking numbers have been generated. A generated tracking number is established as soon as the shipping vendor has processed the package in their parcel tracking system. Please refer to the automated email or make contact with a RalliTEK representative for assistance locating a tracking number. Strut Assemblies cannot be canceled once the order is placed.
U.S. DOMESTIC CANCELLATIONS
If you order a product, your credit card is charged immediately. We will begin to receive notifications about your shipment as it is prepared by our shipping staff. If you choose to cancel the order the same day we received it or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. Item changes prior to your order being shipped must be discussed with a RalliTEK employee.
Shop Pay Installments and Affirm order will be charged a 10% cancellation fee.
U.S. DOMESTIC RETURNS
If a product is ordered and not wanted, the unused, unopened item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. Items that are damaged and/or incorrect products received must be reported within 5 days of receiving the shipment to be considered for a return. No items will be returnable after 30 days.