FAQ

HOW DO I CONTACT YOU? WHAT ARE YOUR BUSINESS HOURS?

RalliTEK is a real brick and mortar business.  We employ a helpful Customer Service staff to answer your questions and take your orders. 

Give us a call during business hours: (503) 619-0055

Or send us an email at sales@rallitek.com and we'll answer your questions as quickly as we can.

Our business hours are Monday through Friday from 9:00 AM to 5:00 PM Pacific Time.

DOES RALLITEK HAVE A STORE WHERE I CAN BUY OR PICK UP MERCHANDISE?

Yes we do! We are located at:

13339 NE Airport Way, Suite 500

Portland, OR 97230

DO YOU SHARE MY PERSONAL DATA (EMAIL, ADDRESS, PHONE, ETC)?

We are committed to safeguarding the privacy of our customers.

We will ask you to supply various personal data when placing an order, such as name and address, credit-card information, email address and what vehicles you own.  We use this data for the purpose of filling an order or communicating with you or our suppliers about the status of an order.  We also use email and mailing addresses for sales promotions.

We treat this customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law.

We will not distribute any customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

We DO NOT sell our customer lists.

I DON'T SEE A SPECIFIC PRODUCT ON YOUR WEBSITE. CAN YOU GET IT?

If you are looking for a product that isn't listed on our website, we may be able to source it through one of our various suppliers. Contact our Customer Service Department to inquire if we can help you find the product you need.

DOES RALLITEK OFFER VOLUME DISCOUNTS ON PRODUCTS?

Not normally but anything is possible.  Please contact our Customer Service Department to discuss your purchase situation.

WILL ADDING AFTERMARKET PERFORMANCE PRODUCTS VOID THE FACTORY WARRANTY ON MY CAR?

U.S. Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle or have been used. The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

1.The Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))

This federal law regulates warranties for the protection of consumers. The essence of the law concerning aftermarket auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle maker's brand) unless the parts or service are provided free of charge. The law means that the use of an aftermarket part alone is not cause for denying the warranty. However, the law's protection does not extend to aftermarket parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name... (15 U.S.C. 2302(C)).

2. Clean Air Act Warranty Provisions (42 U.S.C. S 7541 (C) (3) (B))

The federal Clean Air Act requires vehicle makers to provide two emissions-related warranties -- a production warranty and a performance warranty. The production warranty requires the vehicle maker to warrant that the vehicle is designed, built and equipped so that it conforms with emissions requirements at the time of sale. The performance warranty requires the vehicle maker to warrant that the vehicle will comply with applicable emissions requirements as tested under state vehicle emissions inspection programs for the warranty periods specified in the law (for model year 1995 and later vehicles, the warranty is 2 years/24,000 miles for all emissions-related parts and 8 years/80,000 miles for the catalytic converter, electronic emissions control unit and on-board diagnostic device). The performance warranty is conditioned on the vehicle being properly maintained and operated.

Like the Magnuson-Moss Act, vehicle manufacturers may not refuse warranty repairs under the Clean Air Acts performance and defect warranties merely because aftermarket parts have been installed on the vehicle. The only circumstance under which the vehicle manufacturer can void the emissions warranties is if an aftermarket part is responsible for (causes) the warranty claim.

Additional Information:

http://www.sema.org/main/semaorghome.aspx?ID=50096

http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

http://www.law.cornell.edu/uscode/html/uscode15/usc_sup_01_15_10_50.html

http://www.lemon-law-explained.com/magnuson-moss-warranty-act.html